1. The client provides to CoAssure the application specification; test data, if needed; and telephone number.
2. CoAssure uses its technology and process to generate and execute test cases to provide complete coverage of the application. While testing is conducted, measurements are saved in a relational database, along with a log and recording for each call. When testing is done, test results are posted online and the client is notified.
3. The client log in to their Web account to view test reports, listen to call recordings, and analyze discrepancies.

Key features of the CoAssure process include:

• Automated process speeds time-to-market
• Comprehensive test coverage improves quality and caller satisfaction
• Lowers testing cost
• Frees engineering resources to focus on less repetitive tasks
• Repeatable and consistent process for regression testing
• Web-based reports enhance the process of communicating discrepancies
• Web-based call logs allow easy duplication of discrepancies
• Call recordings eliminate disagreements about issues
• Time stamps provide cross reference into application internal log
• Precise metrics and time measurements, aggregate and detailed, isolate tuning issues